FAQS
PRODUCT
No. All our products go through rigorous safety testing by third parties and meet all the stringent EU safety regulations. We don’t test on animals or use suppliers that do, which is why we proudly display the leaping bunny on our website and products.
Tri-Balm, Tri-Body and Tri-Spritz are all vegan. However, our first edition Tri-Balm wasn’t. We’ve since updated the formula so that it no longer includes beeswax and is vegan certified. Please be aware that some stockists may still have the non-vegan Tri-Balm stick for sale.
Tri-Balm contains almond oil, which is safe for most people to use on their skin. While a food allergy to nuts is common, skin allergy to nuts is very rare. That’s because they’re two different allergens with two different reactions, both in terms of time frame and symptoms. Regulated studies show that most people with an allergy to almonds in food can use a cosmetic product with almonds as an ingredient. Lip products are the exception as there is a very low risk that you could swallow some of the product. If you’re unsure about what’s safe or you, we recommend speaking to your doctor or dermatologist.
SHOPPING, SHIPPING & RETURNS
You can find complete delivery information, including international shipping here.
Please note, UK orders placed after 13.00 on Thursday will be dispatched on Friday for delivery on Monday. UK orders placed after 13.00 on Friday will be dispatched on Monday for delivery on Tuesday.
Full details on our returns policy can be found here.
If for any reason you need to cancel your order, please email hello@formulaeprescott.com as soon as possible and we’ll do our best to stop the order proceeding. However, once the packaging and shipping process has started, it can no longer be cancelled.
Your promotional code should be applied at checkout and only one promotional code can be used per transaction. If your code isn’t working, it’s validity period may have ended. Please check the terms & conditions associated with your code before contacting us at hello@formulaeprescott.com.
Unfortunately, as we’re a small brand, we don’t have the capacity to mail samples. However, selected stockists may have samples available in store.
PACKAGING
At the moment we don’t offer refills but we’re working hard to change that. Innovation, efficacy, and environmental conservation are at the heart of everything we do; that’s why we encourage you to buy fewer products, not more, and all our packaging components are recyclable – even the tamper seal stickers on our boxes.
Currently a re-fillable format for our Tri-Balm twist stick doesn’t exist, but we’re now collaborating with a design firm to find a solution. This means we will be able to offer a refillable Tri-Balm in the future. Innovation in cosmetic tubes is more advanced and very soon we’ll be switching to 100% biodegradable tubes made from sugar cane husk, which you can compost at home.
We’re delighted that you’d like to collaborate with us. Please email hello@formulaeprescott.com and we'll pass your enquiry through to ours sales team, who will get in touch with you directly.